Refund Policy

1. Scope

This policy applies to service fees charged by MFA Global Consultancy LLC and to goods and digital products sold through its online channels.

2. Service fees

A full refund of the service fee is available if the client cancels before preparation work has started.

Once preparation or submission work has begun, the service fee is non-refundable, as it covers work already performed. Official government fees paid to an authority cannot be refunded by the Company under any circumstances.

3. Rejected applications

A rejected application does not entitle the client to a refund of the service fee, as the fee covers preparation and submission, not the outcome. Where a rejection is caused by a demonstrable error on our part, the application will be re-prepared and re-submitted at no additional service fee.

4. Physical goods

Unused goods in their original condition may be returned within 14 days of delivery. Return shipping is paid by the customer unless the item was faulty or incorrect. Refunds are issued to the original payment method within 10 business days of the returned item being received and inspected.

5. Digital products

Digital products are non-refundable once the download link has been accessed, except where the product is faulty or materially different from its description.

6. Cancelled orders

Orders may be cancelled free of charge before dispatch. Once an order has been dispatched by the supplier, the return procedure in section 4 applies.

7. How to request a refund

Refund requests should be sent to info@mfaglobalconsultancy.com with the order or file reference. We confirm receipt within two business days.